Identity Verification Degradation

Incident Report for VERO Status

Resolved

Our identity verification provider has recovered in all regions and is closely monitoring systems as traffic resumes. The issue was resolved around 11:33 AM EST.
Posted Jan 15, 2026 - 11:58 EST

Identified

Our identity verification provider has identified a fix and is actively working on remediation. We are monitoring closely and will share another update shortly.
Posted Jan 15, 2026 - 11:48 EST

Investigating

We are currently seeing intermittent failures with a third-party identity verification provider. Some applicants may experience errors or delays when completing identity verification. We are monitoring the issue closely and will share updates as more information becomes available.
Posted Jan 15, 2026 - 11:25 EST
This incident affected: Vero Platform.
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