Resolved -
Our identity verification provider has recovered in all regions and is closely monitoring systems as traffic resumes. The issue was resolved around 11:33 AM EST.
Jan 15, 11:58 EST
Identified -
Our identity verification provider has identified a fix and is actively working on remediation. We are monitoring closely and will share another update shortly.
Jan 15, 11:48 EST
Investigating -
We are currently seeing intermittent failures with a third-party identity verification provider. Some applicants may experience errors or delays when completing identity verification. We are monitoring the issue closely and will share updates as more information becomes available.
Jan 15, 11:25 EST